Return & Cancellation Policy

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on service@solaris360.com or call us on 917-334-8005 (Monday to Friday, 8AM to 8PM)

In such cases, the order will be cancelled, and the money will be refunded to you within 5 business days after the cancellation request is duly processed by us.

Cancellation after shipment

If the order or the item(s) that you want to cancel have been already shipped, we process the refund once the products have been received and verified at our warehouse.

The refund will be processed in form of credit coupons, which can be used during future purchases within 5 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

Return & replacement

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

Only the products covered under warranty are eligible for replacement. No product bought and used once can be returned otherwise, once delivered to you.

Returns will not be accepted under the following conditions:

How to process return

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:

Step 1: Contact our Customer Support team via email (support@solaris360.com) within 15 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Changes to Return & Cancellation policy

We reserve the right, at Our sole discretion, to modify or replace Return & Cancellation policy at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. You are advised to refer to this page, for the most current version of the Return & Cancellation policy.

Contact Us

If you have any questions about our Return & Cancellation policy, You can contact us by email: info@solaris360.com